Support – anytime, anywhere
If there is a problem with your machine, you'll receive fast and uncomplicated support at any time – whether on site or via a secure connection with remote diagnostics and maintenance. There is only one thing that matters: Fast, structured and efficient elimination of errors, adapted to your requirements and production conditions. The goal is to ensure that your production can continue safely and quickly.
- Remote Service
- Augmented Remote Service
- Field Service
Remote Service - Excellence United Service Portal
With Remote Service, our experts can connect directly to the machine after your approval. The Excellence United Service Portal* provides you with expert support and quick assistance in case of problems, without the need for a technician site visit.
*The implementation of our remote service via customer-specific third-party systems can be examined, if required.
- GAMP-compliant software documentation of all processes
- Savings on travel costs and complete cost control
- Improved communication of HH technicians through secure access to the machine
Augmented Remote Service
If mechanical assistance is required during a digital service call, this can be supported using smart glasses. A service technician connects to staff on site via software. Using their augmented reality glasses, they see the system and guide them safely through the troubleshooting process in real time.
- Efficient, multifunctional communication
- Optimized error identification
- Reduced travel costs
Field service
A global network of highly qualified service technicians support you in emergencies directly at the machine. Local presence helps to keep downtimes as short as possible. Our support has one goal: to secure your success and competitiveness.
- Short machine downtimes
- Fast problem solving on site
- Quick continuation of production
