Support – anytime, anywhere

If there is a problem with your machine, you'll receive fast and uncomplicated support at any time – whether on site or via a secure connection with remote diagnostics and maintenance. There is only one thing that matters: Fast, structured and efficient elimination of errors, adapted to your requirements and production conditions. The goal is to ensure that your production can continue safely and quickly.

  • Remote Service
  • Augmented Remote Service
  • Field Service

Remote Service - Excellence United Service Portal

With Remote Service, our experts can connect directly to the machine after your approval. The Excellence United Service Portal* provides you with expert support and quick assistance in case of problems, without the need for a technician site visit.

*The implementation of our remote service via customer-specific third-party systems can be examined, if required.

  • GAMP-compliant software documentation of all processes
  • Savings on travel costs and complete cost control
  • Improved communication of HH technicians through secure access to the machine

Augmented Remote Service

If mechanical assistance is required during a digital service call, this can be supported using smart glasses. A service technician connects to staff on site via software. Using their augmented reality glasses, they see the system and guide them safely through the troubleshooting process in real time. 

  • Efficient, multifunctional communication
  • Optimized error identification
  • Reduced travel costs

Field service

A global network of highly qualified service technicians support you in emergencies directly at the machine. Local presence helps to keep downtimes as short as possible. Our support has one goal: to secure your success and competitiveness.

  • Short machine downtimes
  • Fast problem solving on site
  • Quick continuation of production
What can we do for you?

Do you have questions for us? Get in touch!

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