Customer Service

Maintenance

Ensuring long-term high machine availability

Proactive and plannable inspection, maintenance, and servicing are key elements for your fault-free production. Our preventive services reduce your unplanned downtimes and ensure long-term high machine availability, which can be strategically optimized based on the actual state determined.

Inspection
Maintenance
Servicing
Extending the warranty

Servicing management

How can you extend the service life of your system and maintain a consistently high level of productivity? With a precisely aligned servicing concept in which all required servicing activities are planned according to your production calendar and are consistently documented after implementation. Firstly, we conduct on-site inspection and assess the actual state. On this basis, we create a package with all the necessary actions to strategically counteract wear on components and the machine.

Identifying and resolving wear
Planning maintenance intervals and budgets
Extending the machine lifecycle
Individually optimizing

Servicing – for example, replacing faulty components with identical ones or a newer type. With function testing of equipment and safety devices after a qualified modification.

Optimizing – through actions such as converting a station or expanding/modifying the process flow. This also includes adjusting the machine control system, user interface, or the process-critical parameters.

Inspecting – by devising a plan to determine the actual state and to evaluate and assess the results. On this basis, our on-site service personnel determine any further actions necessary and coordinate them with you.

Maintaining – by cleaning and lubricating equipment and checking settings in order to delay wear. This includes functional testing of the system and safety devices.

Extending the warranty

Do you always want to be in a position to maintain production as planned? Then a combination of documented maintenance and a warranty extended beyond the statutory 12 months is recommended. The warranty starts from the beginning of production or, at the latest, after the successful site acceptance test (SAT). The extended warranty covers up to 24 months or 6,000 operating hours, whichever comes first.

Making costs predictable thanks to a one-time payment
Preserving the value of your machines and systems
Servicing with manufacturer competence

Further performance for your service package

Support

Should you be faced with a service case, you’ll receive fast and uncomplicated assistance. Just click the service button on the operator terminal to initiate multimedia communication with Support. This allows faults to be identified directly, which can usually be eliminated immediately via remote access.

Parts management

Our spare parts management service combines fast replenishment with strategic stocking of your spare and wear parts. So you are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Productivity

We provide comprehensive support in every phase to achieve consistent and efficient production. Our specialists support you in installing, identifying and unlocking untapped potential in your machine solution, and in assisting you to adapt your processes.

Training

We offer a comprehensive training program for operators, technicians, and production management to ensure you can use your machine solution safely and efficiently. It’s always hands-on at the system, and with individual training documentation.