Customer Service
Maintenance
Ensuring long-term high machine availability
Proactive and plannable inspection, maintenance, and servicing are key elements for your fault-free production. Our preventive services reduce your unplanned downtimes and ensure long-term high machine availability, which can be strategically optimized based on the actual state determined.
Inspection
Maintenance
Servicing
Extending the warranty
Servicing management
Avoid unplanned downtime and maintain consistently high productivity with a precisely tailored maintenance concept. Our experts carry out a comprehensive inspection, document the condition of your machine, and create a customized action plan. The digital 3D spare parts catalog provides full transparency, while early detection of discontinued components minimizes the risk of unwanted downtime. A fixed-price guarantee throughout the contract term provides additional planning security.
Reduced failure risks through early detection of wear
Greater planning reliability with clearly defined maintenance intervals, budgets, and stable inspection costs
Extended machine lifecycle through a proactive spare parts strategy and identification of discontinued components
Consistent system performance based on a precise, machine-specific inspection report
Inspection: App-based, machine-specific checklists enable quick evaluation of all checkpoints and simplify identification of relevant spare parts. Wear, customer requests, and irregularities are recorded immediately; an inspection report is automatically generated and stored in the catalog.
Maintenance: Cleaning, lubricating, and adjusting equipment delays wear and ensures safe operation. In addition, we check system functionality and all safety-relevant aspects.
Servicing: Based on the inspection, relevant wear parts are systematically recorded in a separate checklist. Linked replacement parts and the stored inspection report in the spare parts catalog ensure maximum transparency.
Discontinued Components: The condition and replacement requirements of end-of-life components are documented in the inspection report and regularly assessed. Frequent updates in the spare parts catalog provide a reliable basis for your spare parts management.
Scheduling and Documentation: Early scheduling and efficient resource management ensure smooth processes. All documents are available to you in a structured format within the spare parts catalog.
Extending the warranty
Do you always want to be in a position to maintain production as planned? Then a combination of documented maintenance and a warranty extended beyond the statutory 12 months is recommended. The warranty starts from the beginning of production or, at the latest, after the successful site acceptance test (SAT). The extended warranty covers up to 24 months or 6,000 operating hours, whichever comes first.
Making costs predictable thanks to a one-time payment
Preserving the value of your machines and systems
Servicing with manufacturer competence
