Customer Service

Maintenance

Ensure permanently high machine availability

Proactive and plannable inspection, maintenance and servicing are key elements for your error-free production. With our preventive services, you can minimize unplanned downtimes and ensure permanently high machine availability, which can be optimized in a targeted manner based on the determined condition.

Inspection
Maintenance
Repair
Extending the warranty

Maintenance management

How do you increase the service life of your system and keep productivity at a consistently high level? With a precisely coordinated maintenance concept in which all necessary maintenance work is planned along your production calendar and uniformly recorded after implementation. We carry out an on-site inspection in advance and assess the current status, which we use to create a package of requirements that will counteract any wear on the machine’s components.

Recognizing and eliminating wear
Plannable maintenance intervals and budgets
Extending the machine’s life cycle
Individual optimizations

Maintenance – e.g. replacement of faulty components with an identical or a newer type. Paired with functional equipment testing and safety device assessments after professional modification.

Optimization – with measures such as converting a station or expanding / changing the process sequence. This also includes adjustments to the machine control system, the user interface or process-critical parameters.

Inspection – with a plan to determine the actual condition, and then evaluate and assess the results. Based on these results, our service personnel will then decide on further necessary measures in accordance with your timelines.

Maintenance – we clean and lubricate the equipment and check the settings to delay wear and tear. With functional testing of both the system and safety equipment.

Extending the warranty

Your production must run optimally as planned at all times. That is why we recommend a combination of recorded maintenance and an extended warranty beyond the statutory 12 months. This is calculated from the start of production, and never later than after successful final acceptance - the SAT. Depending on which occurs first, the extension covers a maximum of 24 months or 6,000 operating hours.

Plannable costs through one-off payment
Maintaining the value of your machines and systems
Maintenance with manufacturer expertise

Further services for your service package

Support

If you need service, you can get help quickly and easily. One click on the service button on the operating terminal is all it takes to contact the support team and correspond via multimedia communication. The causes of faults can thus be identified directly and, as a rule, rectified immediately via remote access.

Parts management

Our spare parts management combines rapid replacement with targeted stocking of your spare and wear parts. You are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Productivity

We provide comprehensive support for consistently efficient production - at every stage. Our specialists accompany the installation, identify and optimize unused potential in your machine solution. Plus, they provide assistance in adapting your processes.

Training

To enable you to use your machine solution safely and efficiently, we offer a comprehensive program of training courses for operating personnel, technicians and production management. Always "hands on" at the machine and with individual training documentation.