Services

Customer Service

Reliable production – anytime, anywhere

Your goals are shared by our Customer Service team: to ensure the reliable operation of your Harro Höfliger process solution and consistently high machine availability throughout the service life. Our global service team provides worldwide support. By providing fundamental services such as rapid support in the event of a fault, as well as training, proactive maintenance and servicing for specific optimization. Close cooperation, efficient communication, and high flexibility – these are other key aspects of our Customer Service.

What you can rely on

Digital and 3D spare parts catalog

Original spare parts for optimal operation

For identifying components and assemblies as quickly as possible, adding spare parts to the cart, and immediately submitting an inquiry: The digital spare parts catalog saves you valuable time and allows you to strategically optimize your inventory. If parts are discontinued, you’ll see this in the machine parts list in good time. And you can take your time to obtain advice on alternatives with detailed evaluation of the successor models.

To the spare parts catalog

Our performance for your service package

Support

Should you be faced with a service case, you’ll receive fast and uncomplicated assistance. Just click the service button on the operator terminal to initiate multimedia communication with Support. This allows faults to be identified directly, which can usually be eliminated immediately via remote access.

Maintenance

Our preventive maintenance and servicing solutions – planned along your production process – allow you to minimize unplanned downtimes and ensure long-term high machine availability, which can be strategically optimized based on the actual state determined.

Parts management

Our spare parts management service combines fast replenishment with strategic stocking of your spare and wear parts. So you are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Productivity

We provide comprehensive support in every phase to achieve consistent and efficient production. Our specialists support you in installing, identifying and unlocking untapped potential in your machine solution, and in assisting you to adapt your processes.

Training

We offer a comprehensive training program for operators, technicians, and production management to ensure you can use your machine solution safely and efficiently. It’s always hands-on at the system, and with individual training documentation.

Your expert for customer service

Jackson Heslop

Vice President Customer Service

Downloads

Customer Service Brochure

Support

Maintenance

Parts Management

Productivity Training

Remote diagnostics and maintenance in real time

Harro Service Portal

From product idea to production

Further services

Device Services

Whether pharmaceutical or medical devices: The comprehensive technical problem-solving competence of our Device Services team makes your product even better. And accelerates readiness for successful scaling from the lab to commercial production.

Engineering & Innovation Services

A competitive product requires not only your idea, but also new processes and methods. Developed with know-how from various fields, optimized for seamless transition to the next production stage of your innovation.

Pharma Services

When and how does process reliability emerge for your new formulations and innovative devices? The earlier, the better. With combined expertise from research, development, and mechanical engineering for efficient, risk-minimized process development.