Customer Service

Productivity

For maximum efficiency throughout

Whether during the installation and commissioning of your machine, during production, or in the adaptation of your processes (like through conversions and upgrades), you can count on the support and expertise of our experts at every stage. With tailor-made solutions for the production of your new products and optimized performance of your processes, Harro Hofliger will ensure that your systems or lines function smoothly. Our experts will guarantee that our solutions for your products meet your high requirements at all times.

Further services for your service package

Support

If you need service, you can get help quickly and easily. One click on the service button on the operating terminal is all it takes to contact the support team and correspond via multimedia communication. The causes of faults can thus be identified directly and, as a rule, rectified immediately via remote access.

Maintenance

With our preventive maintenance services planned alongside your production, you can minimize unplanned downtimes and ensure permanently high machine availability, which can be specifically optimized based on the determined condition.

Parts management

Our spare parts management combines rapid replacement with targeted stocking of your spare and wear parts. You are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Training

To enable you to use your machine solution safely and efficiently, we offer a comprehensive program of training courses for operating personnel, technicians and production management. Always "hands on" at the machine and with individual training documentation.