Customer Service

Training

Unlock the potential of your process solution

For your process solution to run safely and efficiently, humans and machines need to work together seamlessly. Our training programs for operators, technicians, and production managers are conducted directly at the machine, ensuring a practical, hands-on experience. Whether operation, safety, or maintenance: With highly trained personnel, you minimize operator errors and improve production efficiency over the long term.

Function, maintenance and troubleshooting
Format change
Aligned training packages

Harro Höfliger Training

In qualified on-site training, we provide your employees with the knowledge for efficiently using your system and strengthening understanding of our machine technology. Specialist knowledge and qualified machine handling help reduce fault downtime. Additionally, the trainings provide an ideal platform for professional exchange between our experts and yours.

Flexibly combinable training packages
Practical training directly at the system
Reducing errors through correct operation

Further performance for your service package

Support

Should you be faced with a service case, you’ll receive fast and uncomplicated assistance. Just click the service button on the operator terminal to initiate multimedia communication with Support. This allows faults to be identified directly, which can usually be eliminated immediately via remote access.

Maintenance

Our preventive maintenance and servicing solutions – planned along your production process – allow you to minimize unplanned downtimes and ensure long-term high machine availability, which can be strategically optimized based on the actual state determined.

Parts management

Our spare parts management service combines fast replenishment with strategic stocking of your spare and wear parts. So you are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Productivity

We provide comprehensive support in every phase to achieve consistent and efficient production. Our specialists support you in installing, identifying and unlocking untapped potential in your machine solution, and in assisting you to adapt your processes.