Customer Service

Training

Unlock the potential of your process solution

In order to run your process solution safely and efficiently, man and machine must work together in optimal synchronicity. To this end, we offer comprehensive training programs for operating personnel, technology and production management. Our solutions are always "hands on" at the system with individual documentation to deepen the content and ensure correct and safe production. Whether for operation, safety or maintenance, our first-class trained personnel, minimize operating errors and permanently increase production efficiency.

Function, maintenance and troubleshooting
Format change
oordinated training packages

Harro Höfliger Training

In qualified on-site training sessions, we provide your employees with the knowledge they need to use your system efficiently. Our technical expertise and qualified machine handling help to increase your personnel’s understanding of our machine technology and reduce downtimes. The training courses also provide an ideal platform for our experts to exchange technical knowledge with yours.

Flexible, combinable training packages
Practical training directly on the system
Error minimization through correct operation

Further services for your service package

Support

If you need service, you can get help quickly and easily. One click on the service button on the operating terminal is all it takes to contact the support team and correspond via multimedia communication. The causes of faults can thus be identified directly and, as a rule, rectified immediately via remote access.

Maintenance

With our preventive maintenance services planned alongside your production, you can minimize unplanned downtimes and ensure permanently high machine availability, which can be specifically optimized based on the determined condition.

Parts management

Our spare parts management combines rapid replacement with targeted stocking of your spare and wear parts. You are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Productivity

We provide comprehensive support for consistently efficient production - at every stage. Our specialists accompany the installation, identify and optimize unused potential in your machine solution. Plus, they provide assistance in adapting your processes.