Customer Service

Support

Dependable support – anytime and anywhere

In the event of a machine fault, you will receive fast assistance. Remotely, whenever possible, with diagnostics and maintenance at a distance via a secure connection. Or directly on your system, as required. Either way: Our service experts resolve the fault in a structured and efficient way. So you can quickly resume production with process reliability.

Global service portal for excellent support

Remote support around the globe: The Harro Service Portal enables remote diagnostics, troubleshooting, and maintenance in real time. Our experts connect directly to your machine after approval. And, if necessary, you receive on-site support from the local Harro Höfliger Service team.

Documentation of all processes compliant with GAMP (Good Automated Manufacturing Practice).
Full cost control and savings of travel expenses.
Secure access to the system optimizes communication.

Video support

If mechanical support is required during digital service assignment, it can be provided using a mobile device or by wearing smart glasses. Our service contact representative is connected via live video with the person on-site at the machine. Look “over their shoulder” with their device and guide them confidently through the troubleshooting process via voice and live video.

Efficient, multimedia communication
Optimized identification of faults
Reduced travel costs

Watch the video

A strong network for on-site assignments

Over 60 representatives and 250 highly qualified service specialists: Thanks to our global presence, we’re quickly on-site with you, providing support directly at your machine or line. Keeping downtimes as much as possible ensuring your production runs smoothly again.

Competent servicing on site
Reduced downtimes
Prompt continuation of production

Further performance for your service package

Maintenance

Our preventive maintenance and servicing solutions – planned along your production process – allow you to minimize unplanned downtimes and ensure long-term high machine availability, which can be strategically optimized based on the actual state determined.

Parts management

Our spare parts management service combines fast replenishment with strategic stocking of your spare and wear parts. So you are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Productivity

We provide comprehensive support in every phase to achieve consistent and efficient production. Our specialists support you in installing, identifying and unlocking untapped potential in your machine solution, and in assisting you to adapt your processes.

Training

We offer a comprehensive training program for operators, technicians, and production management to ensure you can use your machine solution safely and efficiently. It’s always hands-on at the system, and with individual training documentation.