Customer Service

Support

Worldwide service portal for excellent support

Support from Haro means receiving rapid assistance in the event of a machine malfunction, either remotely whenever possible, or directly on your system if required. Our remote support will run diagnostics and maintenance via a secure connection. Either way, our service experts will rectify the fault in an efficient manner so that you can quickly return to reliable production.

Worldwide service portal for excellent support

Remote support around the globe: The Harro Service Portal enables remote diagnostics, troubleshooting and maintenance in real time. Our experts connect directly to your machine after approval. And, if necessary, you will receive on-site support from your local Harro Höfliger Service.

GAMP-compliant documentation of all processes
Full cost control and savings on travel expenses
Optimized communication through secure access to the system

Video support

If mechanical support is required during a digital service call, this can be provided using either a mobile device or smart glasses. Our service contact is connected via live video transmission to the personnel on site with the machine. They use their device to look "over their shoulder" and guide them safely through the troubleshooting process via voice and live video imaging.

Efficient, multimedia communication
Optimized identification of errors
Reduce travel costs

Watch the video

A strong network for on-site operations

With over 60 agencies and 250 highly qualified service specialists, our global presence can be with you quickly and provide on-site support directly at your machine or line. We keep downtimes as short as possible and ensure that your production runs smoothly again.

Competent repair on site
Reduced downtimes
Rapid continuation of production

Further services for your service package

Maintenance

With our preventive maintenance services planned alongside your production, you can minimize unplanned downtimes and ensure permanently high machine availability, which can be specifically optimized based on the determined condition.

Parts management

Our spare parts management combines rapid replacement with targeted stocking of your spare and wear parts. You are even better equipped for consistently high productivity of your machine solution with an individual spare parts package.

Productivity

We provide comprehensive support for consistently efficient production - at every stage. Our specialists accompany the installation, identify and optimize unused potential in your machine solution. Plus, they provide assistance in adapting your processes.

Training

To enable you to use your machine solution safely and efficiently, we offer a comprehensive program of training courses for operating personnel, technicians and production management. Always "hands on" at the machine and with individual training documentation.